1. What is the new NTUC Card?

The new NTUC Card is a magnetic stripe card that allows cardholders to earn & redeem LinkPoints at Fairprice and other participating merchants. The new NTUC Card will replace the existing NTUC Gold Link Card (and silver Link Card with hologram). The existing NTUC Gold Link Card (and Silver Link card with hologram) will not be used as proof of Union membership with effect from 1 December 2004.

The new NTUC Card does not have the Cashcard facility. The LinkPoints will be stored in our backend system and not on the Card itself.

2. When can I start using the new NTUC Card?

You can start using the new NTUC Card from 1 December 2004 onwards.

3. How do I use the new NTUC Card?

You have to present the new NTUC Card for issuance & redemption of LinkPoints at our participating merchants. There is no change to the current practice.

4. When will the new NTUC Card expire?

There is no expiry date.

5. Can I apply for a supplementary Card for my family members?

There are no supplementary cards.

6. Is there an annual Card fee?

The annual fee for participating in the LinkPoints Programme is 500 LinkPoints. This is deducted from the accumulated number of LinkPoints you have at the end of the calendar year. If you have insufficient LinkPoints, you will not be required to top up the difference in cash.

NTUC Link reserves the right to review the participating fee.

7. What is the administration fee for the replacement Card?

Administrative fee of $3.00 (inclusive of GST) is applicable for any replacement Card.

8. What should I do if my card is damaged, lost or stolen?

You should report the loss or damage to the NTUC Customer Service Centre. You may download and complete a Card Replacement Form from http://www.ntuc.org.sg/eservices_linkcard_replacement.asp and send it to:
NTUC Centre
No 1, Marina Boulevard
#B1-01 One Marina Boulevard
Singapore 018989

9. Where can I update my address?

You can update your address through http://www.ntuc.org.sg/eservices_update_particulars.asp, call our Customer Service Hotline at 6213-8008 or email membership@ntuc.org.sg. You may also contact your union, walk in to NTUC Centre or look for NTUC Link representatives at Fairprice outlets.

10. Can the new NTUC Card be used at the existing Link Merchant outlets?

Yes, the new NTUC Card can be used at Link Merchant outlets with effect from 1 December 2004.

11. Where can I get the list of Link merchants?

You can get information of the participating merchants from http://www.linkpoints.com.sg/frontend/merchant/index.aspx.

12. How can I check my LinkPoints balance?

Cardholders enquiring on their balance LinkPoints can do so via:
•  http://www.linkpoints.com.sg/frontend/member/index.aspx  or  http://www.ntuc.org.sg/eservices_checklink_point.asp
•  Receipts from purchases made at FairPrice
•  24-hour Interactive Voice Response (IVR) System (Call 6213-8008)

13. When will the LinkPoints expire?

LinkPoints earned in a calendar year will expire on the 31 December of that year. However, cardholders are given an additional six months grace to redeem their points. LinkPoints not redeemed after the grace period the following year will be expired.

NTUC Link reserves the rights to amend the validity period of the LinkPoints.

14. Do I need to do a LinkPoints transfer from the existing Link Card to the new NTUC Card?

No, the points will automatically be transferred to the new NTUC Card.

15. Can I use both the existing NTUC Link Card & new NTUC Card?

You will not be able to use your existing NTUC Link Card for LinkPoints issuance and redemption and as proof of union membership with effect from 1 December 2004 onwards. After 1 December 2004, only the new NTUC Card will be accepted.

16. What will happen to the ATM facility if my existing NTUC Link Card has this function?

You may continue to use your existing NTUC Link Card for ATM transactions if your card is still linked to the bank. If you wish to have a separate ATM card, please proceed to your bank to obtain one.

17. What will happen to my Cashcard value in my existing NTUC Link Card?

You may wish to continue using the Cashcard facility in your existing NTUC Link Card as long as your card has not expired (subject to NETS & the banks’ terms & condition). However, you are encouraged to deplete the Cashcard value and if you wish to obtain your Cashcard refund, please see the procedures below:

Cards without the ATM feature - Procedure
Obtain a Cashcard refund form and envelope from NTUC Link Customer Service Counter, the Union office or local bank branches. After filling up the form, insert the completed form and the old card into the envelope. Deposit the envelope into the Cashcard refund boxes available at DBS/POSB.

NETS will take about 14 days to process and credit the refund into the cardholder’s bank account upon receipt of the existing NTUC Link Card.

Cards with the ATM feature - Procedure
Visit the issuing bank. Proceed to the bank counter and inform the teller of your wish to have the Cashcard refund from the NTUC Link Card. Submit the NTUC Link Card to the bank to process the refund application. The bank will then credit the refund to your bank account after they have processed the refund. Please inform the teller if you need an ATM card for your banking transactions.

If you choose to have the remaining value credited into your specific bank account, the value will be reflected in their bank account statement after the refund has been processed.

Please be informed that DBS/POSB will be embarking on an initiative to discontinue the top up of the Cashcard chip of the ATM-NTUC Link cards at the ATM/EFTPOS terminal with effect from 1 November 2004.

18. Can I obtain a Cashcard refund if I lose my existing NTUC Link Card?

The cash value in the Cashcard is the same as physical cash. It would not be possible for NETS to give you a refund if the NTUC Link Card is misplaced.

19. Can I obtain a Cashcard refund through the ATM?

To use the ATM network for refund of the Cashcard value in the NTUC Link Card is not allowed.

Please take note of the following possible scenarios:

Scenario 1 You are holding the existing NTUC Link Card & the new NTUC Card. What should you do?
First, use the existing NTUC Link Card till 30 November 2004. From 1 December 2004, use the new NTUC Card.

Scenario 2 You are holding the existing NTUC Link Card + renewed NTUC Link Card & the new NTUC Card. What should you do?
First, transfer LinkPoints from the existing NTUC Link Card to the renewed card. Start using renewed card till 30 November 2004 and from 1 December 2004, switch over to using the new NTUC Card.

For more information on the new NTUC Card you can call our Customer Service Hotline at 6213-8008, email to membership@ntuc.org.sg or visit the website at http://www.ntuc.org.sg.

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