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    For Existing NTUC Plus Cardmembers
  1. What is the difference between NTUC Plus Card and Uplus Card?
  2. Can I have my old NTUC Plus Card back with the ez-link card facility?
  3. I still have balance credit available in the ez-link purse of my old NTUC Plus Card. How can I get it back?
  4. I have activated the ez-link Auto Top-up function in my NTUC Plus Card, do I have to terminate this function?
  5. Since I have applied and received the Uplus Card, what do I do with the NTUC Plus Card?
  6. Can I keep both the Uplus Card and the NTUC Plus Card?
  7. Since I already have the NTUC Plus Card, do I need to change for the Uplus Card?
  8. Since I already have the NTUC Plus Card, why can’t OCBC just send me the Uplus Card? Why do I have to send in a Uplus application form in order to get the Uplus Card?
  9. What should I do when I had misplaced/lost my NTUC Plus Card or if my NTUC Plus Card is retained at the ATM?
  10. What happens if someone uses my NTUC Plus Card without my permission?
  11. What are the different features between the NTUC Plus Principal Card and the NTUC Plus Supplementary Card?
  12. What are the benefits/privileges of the NTUC Plus Supplementary Credit Card?
  13. Why is the NTUC Plus Supplementary Card not given a Starter Account and ez-link card facility?
  14. Do I get my LinkPoints immediately when I shop at VISA merchants, or when my ez-link purse is topped up using my NTUC Plus Credit/Debit Card?
  15. Can I visit TransitLink or EZ-Link to terminate my NTUC Plus Card or NTUC-OCBC Starter Account?


    EZ-Link and the EZ-Link Auto Top-up Facility* (Applicable only to NTUC Plus Card)

  16. Can I use the NTUC Plus Card’s ez-link card facility immediately after I have received the card? That is, can I use it for MRT and bus rides?
  17. Where are the TransitLink Ticket Offices and their operating hours?
  18. Is it compulsory to use the NTUC Plus Card’s ez-link card facility?
  19. What does EZ-Link Auto Top-up do?
  20. How does the EZ-Link Auto Top-up work?
  21. What are the advantages of applying for the EZ-Link Auto Top-up Facility?
  22. How do I sign up for and activate the EZ-Link Auto Top-up Facility on the ez-link purse for NTUC Plus Card?
  23. Is it compulsory to apply for the EZ-Link Auto Top-up Facility?
  24. Can I insert my NTUC Plus Card into the General Ticketing Machines (GTM)?
  25. My NTUC Plus Card has been retained by the General Ticketing Machine (GTM) at a MRT station. What should I do?
  26. Can I top up my ez-link purse at “Add Value Machine” at MRT stations.
  27. My NTUC Plus Card was retained by the bus captain. What should I do?
  28. I had used the ez-link purse on my NTUC Plus Card. Can I carry the NTUC Plus Card together with another ez-link card and other contactless cards (eg staff pass) in my wallet?
  29. After I have signed up for the EZ-Link Auto Top-up using the NTUC Plus Credit/Debit Card - can I still pay via ez-link at retail outlets with my NTUC Plus Card?
  30. Can I apply for top up via bank GIRO?
  31. What if I want to change the EZ-Link Auto Top-up amount?
  32. Besides EZ-Link Auto Top-up, where can I top up using cash?
  33. Where can I get a refund of my ez-link purse?
  34. Can I get a refund on my ez-link purse without having my NTUC Plus Card cut into half?
  35. Can I get a refund on my ez-link purse but carry on using the NTUC Plus Card?
  36. Can I get a partial refund of my ez-link purse?
  37. What is my liability if I had misplace/lost my NTUC Plus Card or if my NTUC Plus Card is retained at the ATM?
  38. Is there an expiry date for the ez-link purse on the NTUC Plus card?
  
     
 
 
Discontinuation of Ez-Link Feature on your NTUC Plus Card
FAQ

  1. Will my NTUC Plus card be terminated/or will it expire prematurely?
  2. How does this change in LTA’s payment system or launch of new Ez-Link card affect me as a cardholder?
  3. Do I have to pay a fee for my new Uplus card?
  4. When will I receive my new Uplus card?
  5. What is this whole exercise about?
  6. Am I eligible for a free one-for-one Ez-Link card replacement with my NTUC Plus card?
  7. Why don’t you have the Ez-Link purse on the Uplus card?
  8. Where can I obtain my refund on my NTUC Plus Ez-Link purse?
  9. I signed up for the Ez-Link Auto Top Up facility, how do I cancel it? What if I want a refund?
 

For queries relating to Ez-Link card and usage contact Ez-Link at 6496 8300
(8am to 6pm daily except public holidays), email enquiries@ezlink.com.sg
or visit www.ezlink.com.sg.

For Uplus and NTUC Plus (Credit / Debit Card) queries:
Please call OCBC Bank at 1800 363 3333.
 
 
 
 
     
 

 
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Uplus Credit/Debit Cards are offered by OCBC Bank
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