The EMS is a value-added service for NTUC members through a cost-effective platform with regards to employment issues. It is an alternate dispute resolution that will be provided by mediation service providers. EMS requires the participation and payment from both the employer and the employee.

Only NTUC Members holding a silver membership card with no arrears in membership fees may apply for the EMS. Members with arrears would need to settle any outstanding payment before applying for the EMS.

For non-NTUC members, they may sign up upfront 1 year membership via this link in order to be eligible for EMS.

EMS is strictly for the NTUC member and it is non-transferrable.

Both the employer and the employee plays a crucial role in resolving the employment issue.

If you would like to apply for the EMS as an alternate dispute resolution, you may go through NTUC/ your union. As EMS requires the participation and payment from both the employer and the employee, you would need to ensure that your employer is agreeable to come on board this service. NTUC/ your union may try to speak with the employer on your intent to go for EMS but the decision is solely on the employer. 

If the employer agrees with the EMS, a mediation request form would be sent to both the employer and employee. Mutual agreement would be required of the employer and the employee in the following areas:

• Preferred mediation service provider
• Preferred mediation date
• Time
• Language
• Venue

The mediation service provider would then follow up with the employer and the employee on the mediation request.

Only employment issues may be eligible for EMS. 

Examples include (but not limited to):

• Salary matters
• Retrenchment
• Termination
• Dismissal
• Restraint of Trade
• Non-compete clause
• Training bonds
• Liquidated damages
• Breach of contract

NTUC shall provide the list of mediation service providers to the member and the employer. Both parties must agree on the same mediation service provider of choice. 

Choosing a mediation service provider is solely the member’s and the employer’s decision and NTUC will not be able to advice or guide the member in this decision.

NTUC members will be offered preferential rates compared to public rates.  Rates will vary for the different providers. U PME will share the preferential rates with the member and the employer upon request.

The mediation fee payable to the Mediation Service Provider must be made at least 3 working days before the mediation date by both parties, failing which the mediation will not proceed as scheduled.

NTUC will conduct yearly audits and checks, and seek feedback from members. 

You may approach the mediation service provider directly. However, there would be no preferential rate which is eligible for NTUC members/employer if it is not referred by NTUC.

At member’s request, NTUC will assign a mediation advocate who will journey with the member throughout the case.

No. The mediator is assigned by the mediation service provider and not by NTUC. The mediator assigned would have been assessed as most suitable based on the nature of the case.

No, NTUC will not render any assistance, nor will NTUC be responsible for any action to the member or the mediation service providers in such cases.

Yes, you may engage any mediation service providers on your own to handle your employment issue. However, there would not be any preferential rates provided.

You would receive a follow up call/ email from NTUC soonest possible upon receipt of the mediation request form.

No, if there is already a settlement at TADM, you are not able to file for a claim for the same case under EMS.

Yes, as there is no conclusion at TADM yet, the member can choose to go EMS, subject to employer’s agreement to come on board this service.