Scammers are becoming more sophisticated and are targeting unsuspecting individuals through familiar platforms such as SMS, phone calls, messaging platforms (WhatsApp), social media ads, and emails.
These scams are increasingly common and often impersonate trusted organizations (including government agencies and established brands) to deceive victims into revealing personal information or making unauthorized payments.
NTUC has received reports where individuals impersonate NTUC Union representatives to deceive members & the general public.
We would like to remind everyone that NTUC:
Scammers often pretend to represent well-known organizations (including NTUC, government agencies, banks, or insurance companies) to gain your trust.
To pressure victims, scammers often create scenarios that require immediate action:
They rely on panic to stop you from thinking clearly.
Scammers send SMS, emails or social media messages with links that:
Scammers may contact you multiple times or ask seemingly harmless questions to gradually piece together your personal information, such as:
Once enough is gathered, they can commit identity theft or access your accounts.
Scammers often ask victims to make payments using:
NTUC will never request payment via such methods.
Some scams lure you in with offers of:
These are usually fronts to gather your data or extract payment.
Always question unexpected messages, calls, or emails - especially those asking for personal or financial details.
Scammers often create urgency. Take your time to verify any request or claim before responding.
When in doubt, contact the organization directly using an official number or website, not the one provided by the caller or message.
Keep your phone, computer and tablet software up to date with the latest security patches.
Enable MFA on your bank, email and social media accounts for an extra layer of protection.
Hover over links to check their destination. Avoid links that look suspicious or have strange domain names (e.g., ntuc-member.xyz).
When entering personal data, ensure the website URL starts with https:// and has a padlock icon.
Use reputable antivirus software and install tools like ScamShield to block fraudulent calls and messages.
Only download apps from official app stores (Apple App Store, Google Play) and avoid third-party APKs.
Always log out after using public or shared computers, especially for email, banking and government portals.
Never share your NRIC, bank account, credit card, Singpass or OTPs with anyone, especially over the phone or social media.
Keep your ID, bank cards and sensitive documents in a safe location; don’t store them loosely on your phone or computer.
Create complex passwords using a combination of letters, numbers and symbols. Avoid using birthdays or common words.
Update your passwords at least every 3–6 months, especially for online banking and email.
Be cautious about posting personal information such as travel plans, full names or home addresses on social media.
We are committed to protecting your personal data in accordance with Singapore’s Personal Data Protection Act (PDPA). Here’s how we secure your information:
Please visit https://www.ntuc.org.sg/uportal/pdppolicy for more details.
We actively implement measures to prevent scammers from impersonating NTUC Union Membership or misusing our name:
We encourage members to install ScamShield, developed by the Singapore Police Force and National Crime Prevention Council, to automatically filter scam calls and messages.
We regularly update our members on scam prevention tips, red flags and how to report fraudulent activity.
NTUC Union Membership does not request sensitive information through WhatsApp, Telegram or social platforms.
To further protect our members, we enforce the following secure communication protocols:
For systems and portals that require login, 2FA is implemented to ensure only you can access your account.
Members are advised to communicate only via our official contact numbers and website.
For more information on scams and how to protect yourself, visit www.scamshield.gov.sg.
Your vigilance is the first line of defense against scams. Stay alert and protect yourself and your loved ones.