Singapore, 1 July 2022 – The National Trades Union Congress (NTUC) and the Consumers Association of Singapore (CASE) have signed a Memorandum of Understanding (MOU) to enable over one million NTUC members to utilise CASE’s dispute resolution services free of charge. Ms Lee Siow Hwee, Executive Director of CASE, and Mr Steve Tan, Director of Membership Services Division at NTUC, represented CASE and NTUC respectively at the MOU signing. The signing was witnessed by Mr Melvin Yong, CASE President and NTUC Assistant Secretary-General.
Through this partnership, NTUC will absorb the cost of annual membership fees to CASE on behalf of all NTUC members. From 1 July 2022, all NTUC members will enjoy a fee waiver on membership and administrative charges for CASE’s dispute resolution services, which include the handling and negotiation of contractual disputes on their behalf.
Mr Steve Tan, Director of NTUC Membership Services Division, said, “This partnership comes at a timely juncture as consumer disputes with businesses remain a concern. Standing up for consumers' rights and responsibilities have always been a shared aim for both organisations, and NTUC is proud to partner CASE to support our members in their disputes with businesses.”
Ms Lee Siow Hwee, Executive Director of CASE, said, “Since our inception in 1971, CASE has been active in protecting consumers’ interests and advocating for consumer rights. We also provide free advice for consumers who encounter disputes with businesses, as well as assist consumers to negotiate or mediate with merchants to resolve contractual disputes and arrive at an amicable settlement. The partnership with NTUC will make our dispute resolution services more accessible to a larger pool of Singaporeans.”
NTUC members can visit CASE at 170 Ghim Moh Road, Ulu Pandan Community Building Level 5, which is open from 10am to 4pm on weekdays. A meeting with a Consumer Relations Officer is by appointment only. NTUC members can also reach out directly to CASE via their Consumer Hotline at 9795 8397, or via their website at
www.case.org.sg. NTUC members who wish to enjoy the fee waiver for filing disputes will need to produce their NTUC Card in physical or digital form.
