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CareShield Life and Long-Term Care (Amendment) Bill Speech by Yeo Wan Ling, Assistant Secretary-General, NTUC; MP for Punggol GRC

15 Oct 2025
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Introduction

Mr. Speaker, I declare that I am the Director for the NTUC’s Women & Family Unit, and Secretariat to the NTUC’s Women’s Committee.

I thank the Government for the CareShield Life Review. These enhancements strengthen our long-term care system and give Singaporeans assurance that as our population ages, our system will remain robust, sustainable, and responsive to evolving care needs such as the increased popularity of home caregiving services.

Mr. Speaker, caregiving is an essential part of our social fabric. Behind every effective care policy lies a network of individuals — many of them women — who take on the responsibility of caring for their loved ones. They do so out of love and duty, often balancing employment, family commitments, and financial pressures.

Their contributions may not always be visible, but they are fundamental to the well-being of our households and communities.

Recognising the Hidden Costs of Caregiving

Allow me to share the story of Ms. T, a young graduate in her late twenties. For the past six years, she has been the main caregiver to her grandmother, who lives with dementia. When she left the workforce to take on this role, she gave up her income, her CPF contributions, and opportunities for career progression.

Her story reflects the reality for many informal caregivers — that caregiving comes with long-term financial implications. These are not only emotional sacrifices, but also economic trade-offs that affect retirement adequacy and financial security later in life.

Beyond the financial impact, caregiving can also be administratively demanding. Indeed, I have written several MPS appeals quite recently to help navigate our Punggol residents to this. Caregivers like Ms. T often find themselves navigating a complex landscape — applying for grants, coordinating across agencies, and managing multiple appointments. She shared that to apply for a home caregiving grant, she had to obtain payslips from both immediate and extended family members for means testing. While our schemes are well-intentioned, such processes can be overwhelming.

I therefore urge our government agencies to continue efforts to streamline caregiving-related schemes — simplifying claims, reducing duplication, and easing coordination. Caregivers should be able to focus on what truly matters: caring for their loved ones.

I note too, that SMS Koh has shared that more payouts will be given to home and community care. I welcome this development given that ageing in place is much preferred by our Singaporean families. However, given that home caregiving services by a professional nurse can go up to $280 per shift. I call on the Government to consider in time higher payouts to families choosing home care options.

Recognising the Financial and Gender Gaps in Care Protection

Mr Speaker, we must also recognise that women may face higher health and long-term care insurance premiums compared to men. When combined with the gender pay gap, this creates an impression of a double disadvantage — women earn less yet pay more for protection. I recognise that there is a danger in oversimplifying insurance premiums along gender lines as there are certainly differences in women’s health needs. We live longer, and there are very real illnesses that afflict women only. Women’s health needs to be comprehensively covered by our paid insurance for payouts and coverage, and not to be generalised into a one-size-fits-all coverage plan. While I recognise that premiums will hence need to make actuarial sense, I urge continued monitoring of women’s affordability under CareShield Life, to ensure that no woman is left behind simply because premiums or care costs outpace her ability to pay. To this, I thank the SMS for his assurance that no one will be left without insurance coverage because of premiums and urge that we continue with the many layers of protection we currently have, to support those who find premiums a burden.

Mr Speaker, indeed, Caregiving — whether formal or informal — holds real economic value. We must consider ways to ensure that Caregiving is appreciated, recognised, and rewarded by all in our society. We must look to ways to enhance and promote CPF or CareShield Life top-ups for informal caregivers — through family contributions, government co-funding, and contributions from civic society and employers. I thank the Government for enhancing the Matched Retirement Savings Scheme, and I call for its expansion to include informal Caregivers below the age of 55 to help build their nest eggs early. No doubt, Ms. T would be very grateful for this. Such measures would recognise both the social importance and economic contribution of caregiving, while helping caregivers build long-term retirement adequacy.

Building Supportive and Inclusive Workplaces

Mr Speaker, a strong care ecosystem, also requires supportive workplaces. Employers play a vital role in enabling caregivers to remain economically active. Tripartite standards such as work-life harmony, flexible work arrangements, and even paid caregiver leave can make a meaningful difference and impact employees managing care responsibilities.

At NTUC Women and Family, we continue to work with progressive employers to foster fair and supportive workplaces for women and caregivers. We also encourage companies to open return-to-work pathways — through flexible training, job redesign, and re-employment opportunities — so that caregiving does not permanently close doors to career development and livelihoods.

As we strengthen CareShield Life, we must also remember those who form the backbone of our care economy — our nurses, community care professionals, and migrant domestic workers. Their work is demanding, both physically and emotionally. Amidst rising care costs, it is critical that our care workers are treated with dignity, paid fairly, and given adequate rest. Through tripartite collaboration, we must ensure that productivity gains in the care sector translate into both better wages for workers and affordable services for families.

Caregiving is essential work — in our homes and across our healthcare system. I welcome the enhancements to CareShield Life — including escalating payouts, higher subsidies, and a simpler claims process.

But beyond these improvements, let us continue to monitor care costs closely, support caregivers in balancing work and family, and ensure fair and safe conditions for our care workers.

Strengthening Our Social Compact for Care

Ultimately, caring for our carers is an investment in our shared future. When we strengthen this compact for care — between government, employers, families, and the community — we build not only just a stronger care system, but a more compassionate and united Singapore.

Thank you, Mr. Speaker. I support the amendments to the Bill.

 


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Keynote Address by NTUC Deputy Secretary-General Desmond Tan at CFA Inclusion Summit 2025

  Distinguished guests, Ladies and Gentlemen,   Opening Good evening, everyone. It’s a pleasure to join you today.   I would like to thank CFA Institute for hosting this Inclusion Summit with CFA Society Singapore and GIC. I am encouraged by CFA Institute’s efforts, including the launch of the CFA Inclusion Code. GIC has also set a strong example by embedding inclusion in its culture and earning recognition from TAFEP Tripartite Award Alliance and SG Enable Gold Mark.   Singapore turns 60 this year. As we reflect on our journey, being inclusive has always been in our DNA. Our founding PM said1 “We are going to have a multi-racial nation in Singapore. This is not a Malay nation, Chinese nation or Indian nation. Everybody will have his place, equal; language, culture, religion.” We embed this in our pledge and students recite them in school every morning.   To realise this vision, we passed laws, developed policies and encouraged integration. We have Maintenance of Religious and Racial Harmony Act, and the Ethnic Integration Policy (EIP) is one good policy example.   At the same time, we uphold Meritocracy, ensuring that everyone —regardless of background — has equal opportunities to achieve their fullest potential based on merit. Balancing these two ideals can create inherent tensions. Yet, our core values of Multiculturalism and Meritocracy illustrate why inclusion matters in a nation and the workplace and highlight the practical challenges of making it a reality.   Inclusion Builds Cohesion and Competitive Advantage Why is DEI important?   Inclusive workplaces are not just kinder; but stronger and smarter. When people from different backgrounds are respected and valued, we retain talent, boost innovation, and build trust. And trust is the foundation of social cohesion and resilience.   In the workplace, inclusion creates a workforce that brings diverse perspectives, adapts quickly and sustains competitiveness in a volatile and ambiguous world.   According to WorldMetrics 2025 report2, companies with inclusive cultures are 3.5 times more likely to succeed financially. Those with diverse leadership outperform competitors by 33%. This is not just about profits — it’s about people.   As Singapore’s workforce evolves, diversity and equity have become non-negotiable for employees. A Randstad survey3 found that 44% of respondents in Singapore want to work for companies that actively improve diversity, equity and inclusion.   Future Workplaces Require Inclusive Transformation The pace of change in technology, demographics, and global markets means that inclusion can no longer be an afterthought. Leaders must act now because the decisions we make today will shape the talent pipelines and workplace cultures of tomorrow.   In my recent Parliament speech, I spoke about how Singapore is shaped by two major shifts —I will refer to them as the two “AIs”:  #1: Artificial Intelligence and AI #2: Ageing Individuals. While AI #1 can predict trends, diverse teams, including those with AI #2, ask the right questions and challenge assumptions.   Research4 shows that diverse teams make better decisions 87% of the time, and organisations that link inclusion with business outcomes see higher retention among rising leaders, especially women and ethnic minorities. If we fail to transform inclusively, we risk leaving mid-career PMEs and older workers behind.   This is where NTUC’s Company Training Committees (CTCs) play a critical role. It is a collaborative platform where management partners and union representatives work together to align business transformation with workforce development.   Let me share an example of how this has led to a more inclusive workplace. Gro Wellness Asia addressed the challenge of physically demanding manual massage therapy by introducing bioelectric therapy equipment. This innovation reduced strain on therapists, doubled productivity (from serving three to four customers to eight a day), and created opportunities for seniors and visually impaired individuals to join the workforce. Workers also saw a 5% wage increase.     This is just one example of many sectors. The financial sector can lead by investing in inclusive internships, mentorship programmes, and equitable career pathways — opening doors for underrepresented talent and ensure diversity at every level.   Role of Government in Enabling Inclusive and Measurable Growth The Government also plays a central role and is committed to building an inclusive workforce through clear policy directions.   Alongside the Ministry of Manpower and Singapore National Employers Federation (SNEF), I co-chair the Tripartite Workgroup on Senior Employment. Our focus goes beyond age — it’s about creating workplaces that value diversity and inclusion.   The Enabling Masterplan 20305 is Singapore’s national roadmap for disability inclusion. One of its key targets is to raise the employment rate of resident persons with disabilities from approx. 30% to 40% by 2030, through expansion of alternative employment models and creating pathways that help them to remain relevant for the future.   The Singapore Opportunity Index6 measures how employers support career growth and improve economic outcomes. It tracks five workforce outcomes: progression, pay, hiring, retention, and gender parity. This provides a framework and allows workers to identify employers who offer opportunities aligned with their career aspirations.   This year, we passed the Workplace Fairness Act that protects workers against discrimination across 5 broad categories of protected characteristics, including age, nationality, sex, disability and more.   Beyond legislation, Singapore supports inclusion through other measures such as: Enabling Employment Credit7 and Senior Employment Credit to incentivise hiring and retention of persons with disabilities and senior workers White Paper on Singapore Women’s Development8 which include enabling women’s fuller participation in the workplace and boost women representation in leadership roles Tripartite Advisory on Reasonable Accommodation9 to guide employers on practical steps to make workplaces accessible.   NTUC will continue working with tripartite partners to strengthen the ecosystem, promote fairness and empower employers to lead with purpose.   Closing Inclusion must be embedded in strategy, not just in statements. Sustainable inclusion means setting measurable goals, holding ourselves accountable, and building a culture where diversity drives performance.   My message to leaders here today: treat inclusion as an investment in your people and your future. When inclusion becomes part of your DNA, the benefits speak for themselves.   Singapore’s story has always been one of inclusion; where everyone has a role and chance to contribute. Let us work together to build inclusive workplaces where every worker can thrive.            Thank you. 1 Mr Lee Kuan Yew speech on 9 Aug 1965 on multiculturalism (pg 32): https://www.nas.gov.sg/archivesonline/data/pdfdoc/lky19650809b.pdf 2 WorldMetrics 2025 report: https://worldmetrics.org/diversity-equity-and-inclusion-in-the-business-industry-statistics/ 3 Randstad insights: Singaporeans look for genuine diversity at the workplace, 11 Jun 2025: https://www.randstad.com.sg/hr-trends/employer-brand/diversity-a-non-negotiable-for-singapore-randstad-workmonitor/ 4Cegos: How diverse workplaces in APAC drive growth, 8 Sep 2025: https://www.cegos.com.sg/insights/the-roi-of-inclusion-how-diverse-workplaces-in-apac-drive-growth 5 Enabling Masterplan 2030: https://www.msf.gov.sg/what-we-do/enabling-masterplans/emp2030 6 Singapore Opportunity Index: https://www.mom.gov.sg/newsroom/press-releases/2025/1014-launch-of-soi 7 Enabling Employment Credit and Job Redesign Grant: https://www.sgenable.sg/your-first-stop/hiring-employment/employers/employ ; https://www.iras.gov.sg/schemes/disbursement-schemes/senior-employment-credit-(sec)-cpf-transition-offset-(cto)-and-enabling-employment-credit-(eec) 8 White Paper on Singapore Women’s Development: https://www.msf.gov.sg/what-we-do/celebrating-sg-women/white-paper-on-singapore-womens-development 9 Tripartite Advisory on Providing reasonable Accommodation: https://dpa.org.sg/new-tripartite-advisory-on-providing-reasonable-accommodations-to-persons-with-disabilities/