3E Accounting Group

​Being the first unionised SME accounting f​irm, my team and I benefited greatly from support of NTUC Training and Transformation team, whom together with e2i, A*STAR and our Company Training Committee (CTC), facilitated the Operation & Technology Roadmap (OTR) for 3E Accounting to help us chart potential industry trends, map current and future workplans in human resource and capital investments, and grow our external wing via overseas market expansion. Through the OTR, we identified our ambition to become the world's first SME robotics accounting firm.

Lawrence Chai, Founder & Chief Technology Officer, 3E Accounting Group

A.Clouet Pte Ltd (Ayam Brand)

The OTR workshop was a great opportunity to reflect on our company strengths and weaknesses and to identify the potential threats and opportunities that the future will bring using the external vs internal drivers framework. The methodology and facilitation techniques used are excellent to encourage brainstorming with out-of-the-box thinking. We are coming out of the workshop with clear deliverables and a roadmap that is matched with the business objectives defined at the beginning of the workshop. This was all made possible by SMMWU, NTUC and our Company Training Committee.

Norman Delouis, General Manager, A.Clouet Pte Ltd

AICA Singapore

AICA Singapore is pleased to have developed our Operation and Technology Roadmap (OTR) in partnership with the Chemical Industries Employees Union (CIEU) and NTUC Training and Transformation (T&T) team. Prior to the sessions, we met with the facilitators from T&T who helped to clearly define the OTR objectives set for the management team. As much as we wanted to conduct a physical session, we had to conduct the sessions virtually due to the safe management advisories (Phase 2HA). Nonetheless, it was an enriching experience as the management team participated in the rapid fire brainstorming and the intense discussions. The OTR methodology was an eye opener, guiding us through structured thinking and brainstorming to be able to plan ahead in operations. The OTR process is a future tool that the managers can use in their respective departments. The facilitators brought the session to life with their own experiences and suggestions. Their engaging approach was instrumental in guiding us through the process, resulting in an exciting roadmap. A heartfelt thank you to the team and I look forward to work closely with NTUC in the various initiatives identified through this exercise.

Ter Leong Thai, Assistant General Manager, AICA Singapore

ALBA WAH Smart City

We would like to register our heartfelt thanks and immense appreciation to the NTUC T&T-OTR Team who assisted us in our preliminary planning to transform our Operations and Workforce to be future-ready. Through the kind introduction from our IRO who linked us up with her colleagues in NTUC, we were introduced to the T&T facilitators. With excellent facilitation and listening skills from the NTUC T&T-OTR Team, the OTR process crystallized our thoughts on the “Why, What and How” of reaching our five - year corporate vision. The collaborative ideation, brainstorming, brain-sailing and synergistic efforts from all parties have formed a comprehensive roadmap for the realisation of our corporate vision in sustainability. Hence, we are more aware of the necessary resources we require to reach our OTR destination. The path to business and workforce transformation has just begun. We shall boldly embrace it with confidence and perseverance. Kindly convey our sincerest thanks and appreciation to the Team. Thank You Very Much!

Jakob Lambsdorff, Chief Executive Officer, ALBA WAH Smart City


The Strategic Road Mapping / OTR experience forced the team to come together amidst busy daily schedules to have strategic conversations and brainstorm ideas. The NTUC team's facilitation was useful to help us make use of the time effectively and the clear presentation of our thoughts and discussions assisted us in documentation. Thank you NTUC for the wonderful experience!

Cho Pei Lin, Managing Director, APRW


We would like to extend our heartfelt thanks to the NTUC Training & Transformation team for the exceptional brainstorming workshop which spanned across five intensive sessions. The comprehensive report resulting from these sessions has provided us with a robust framework that is both insightful and transformative. The sessions have been instrumental in helping us chart a clear course for the next five years. The process was systematic and the meticulous attention given to each area of focus has enabled us to identify key priorities and strategies. The insights gained and practical recommendations provided will undoubtedly help us support business growth as we look towards embracing digital, technologies and upskilling needs for our workforce in the next 5years. We look forward to implementing the recommendations and achieving even greater success in our business while benefitting our colleagues at the same time. Thank you once again for your outstanding support and expertise in making the OTR workshop a success.

Betul Genc, SVP & Head of Adecco ASEAN

Ah Lock & Co

The team at Ah Lock & Co had the privilege to develop our Operation and Technology Roadmap (OTR) with the awesome team at NTUC. The sessions held by the team were very engaging, fun and informative which allowed us to brainstorm and plan our OTR comfortably and efficiently. Apart from the engaging sessions, the ideas shared and discussed were very fruitful and effective in the direction we want to take moving forward which led to our OTR being a vital tool for us in our development plans. We were able to identify what were the current and potential trends of the industry and come up with ways to utilize the trends through multiple initiatives. Overall, we would like to thank the team again for mixing effective work with fun and we look forward to the next programme together!

Calvyn Ng, Director, Ah Lock & Co

BELLS Institute of Higher Learning

We would like to convey our sincere gratitude to the NTUC Training and Transformation Team for the successful and effective facilitation during the Operation and Technology Roadmap (OTR) retreat that we have recently conducted. The process has not only allowed the various stakeholders to better align themselves to the objectives of the Organisation in the long run, it has also opened a window for new ideas to be formed and clarity to be achieved with existing goals. These level of engagement and facilitation is valuable to us as an Organisation and to the Senior Management, including myself, as it ensures that there will be a concerted effort from all stakeholders moving forward, to achieve our OTR plans in the following years.

Adrian Ang, Founder & Chief Executive Officer, BELLS Institute of Higher Learning


We extend our gratitude to the NTUC Training & Transformation team and CMPU for their invaluable guidance during the Operation & Technology Roadmap (OTR) sessions with our team. Thanks to their support, we have achieved a clearer vision and have successfully formulated the necessary strategies to propel our business to new heights.

Jason & Cheyene, Directors, BWS-Agency

Biocreations Asia

The Biocreations Asia team enjoyed the professional and engaging facilitation by the NTUC Training and Transformation team. Over the weeks of workshops, our team charted the Operation & Technology Roadmap (OTR) that identified potential industry trends as well as resources required e.g. training to achieve the goals. It was a great team-bonding exercise too as members of various functions provided their inputs, and aligned to work towards the same ambition.

Dolphy Yeo, Director, Biocreations Asia