Union Training Assistance Programme (UTAP)

UTAP supports courses that help NTUC members strengthen their employability skills. You may search for the course of your interest at https://www.ntuc.org.sg/uportal/how-we-help/find-a-course.

 

Do note that only courses taken within the supported period (i.e. between Effective Date & Expiry Date) are eligible for UTAP.

U Portal is for NTUC members to file a claim for UTAP funding support after completing their courses. You may sign up for the eligible courses directly from the Training Providers. To know if the courses are eligible for funding support, refer to Question 1.

You may contact the training providers directly or visit their websites for more information about the courses.

Not all courses by an approved training provider are supported by UTAP. If you are unable to find the course, we would recommend that you enquire with the training provider for relevant course support. Alternatively, you may write to UTAP@e2i.com.sg for advice on courses eligible for UTAP reimbursement.

UTAP supports courses that enhance members’ employment and/or employability. The Training Provider can get in touch with e2i to list their course(s) on the website if they meet all the UTAP criteria, subject to evaluation and approval for UTAP support. Training Providers may write to UTAP_TP_Support@ntuc.org.sg.

If you are an NTUC member, NTUC LearningHub will offer UTAP support at the point of course registration, saving you the trouble of applying for UTAP reimbursement after course completion. You may enquire directly with NTUC LearningHub at their sales sites. You may also visit the NTUC LearningHub website to find out what courses are offered.

You may apply for more than one course, for reimbursements up to the maximum cap allowed. The maximum claimable is capped annually at:

• $250 for members below 40 years old
• $500 for members aged 40 and above, under the condition that the course start date falls between 1 July 2020 to 31 December 2025

No. UTAP reimbursement is fixed at 50% of the course fees paid out-of-pocket, capped at $250 or $500 per calendar year (depending on the member’s eligibility). Please refer to the payment amount made indicated in the proof of payment (e.g. invoice or receipt) and key in accordingly.

Nett Course Fee Paid refers to the out-of-pocket amount paid for the course fee after deducting all other subsidies (including SFC). This should be found in the proof of payment (e.g. invoice or receipt).

For Illustration Purposes Only:
(a) Full Course Fees (before Subsidy)	$2,000
(b) 7% GST	$140
(c) Less Government Subsidy (e.g. 90%)	-$1800
(d) Course Fee Payable (after Subsidy)	$340
(e) SkillsFuture Credit	-$200
(f) NTUC member pays (Nett Course Fee Paid)	$140
(g) UTAP Funding (50% calculated by system)	$70

You are required to upload two documents to support the claim. These documents are essential to prove that you have made payment for the course before e2i can process any reimbursement:

1. Proof of payment (e.g.: Course Invoice / Receipt)
2. Proof of completion (e.g. Certificate / Result Slip)
   • max file size to upload is 3MB per file
   • file type – PDF, JPEG, JPG, PNG

UTAP utilisation is calculated based on the year the course commenced. If your course commencement date was in the previous year, you would be utilising the previous year’s UTAP balance.

• Log in to http://www.ntuc.org.sg/uportal
• Select “E-Services” and log in with Singpass or U Portal account
• Click on ‘eStatement’ - you will be directed to a page where you can view your UTAP balance and UTAP transaction

This could happen due to membership issues. You are either not an NTUC member at the point of application, have an outstanding membership payment, or your membership has expired.

Kindly follow the instructions from the email notification. If your application is not processed due to membership issues, please contact your respective union or chat with NTUC Membership Services at ntuc.co/chat for enquiry.

If you have completed your claim successfully and fulfilled the claim criteria, you should receive your claim(s) within four weeks after the submission of the relevant information. You will receive an email notification upon successful disbursement.

Status Remarks	What it means	What you should do to proceed
Pending Approval	Your application is pending approval.	Check your application status again in 2- 3 weeks
On-Hold	Application is put on-hold due to outstanding arrears or invalid membership status.	Your application will be on-hold for 30 days from the submission date. Please call our NTUC membership hotline at 62138008 to settle your arrears or approach your union for assistance.
Endorsed	Application submitted successfully.	Your application has been submitted successfully and moved into processing.
Processing L1/L2	Application is being reviewed.	You may check your application status again in 2- 3 weeks.
Pending Disbursement	Application has been approved and is in the process of disbursement.	Please wait for the disbursement to reach your bank account. You will receive an email notification upon disbursement.
Disbursement Success	UTAP has been disbursed to you.	Please check your bank account for the amount credited (through GIRO) and your email for the disbursement notification. Should you find any discrepancies, or if you have not received payment, please write to UTAP@e2i.com.sg to enquire.
Disbursement Fail	The GIRO crediting was unsuccessful.	The UTAP team may reach out to you to verify your bank details.
Auto-Rejected	The application was automatically rejected due to failure to meet the criteria.	Please refer to the reason stated in the rejection email. For any further clarification, please email UTAP@e2i.com.sg.
Rejected	The UTAP application was rejected by the UTAP officer.	Please refer to the reason stated in the rejection email. For any further clarification, please email UTAP@e2i.com.sg.

If there is no bank account information displayed on UTAP, please key in your bank details. Please refer to the table below for reference on the account number format for the following banks.

Bank Name	Bank Branch	Account Number	Remarks
POSB	7171 081	123456789	All POSB Account Bank Branch is 7171 081 The account number has 9 digits in total.
DBS	7171 120	1201234567	All bank branch is 7171 081 and the first 3 digits of the account number are 120. The account number has 10 digits in total.
OCBC	7339 591	Given 591123456789 is your account number, input 123456789 as the account number OR Given 5911234567 is your account number, input 1234567 as the account number	All Bank Branch is 7339 and the first 3 digits of the Account No. is 591. Account Number is either 7 or 9 digits in total. Please do not include 591 (first 3 digits) in the Account Number field.

If you encounter problems logging in or applying for funding online, feel free to contact our membership hotline at 6213 8008 (Mon - Fri 9.00 am to 5.30 pm and Sat 9.00 am to 12.30 pm).

• Log in to http://www.ntuc.org.sg/uportal
• Select “E-Services”
• Click on ‘Change Password’ and follow the instructions to reset your password

Alternatively, you may contact NTUC membership hotline at 6213 8008 for assistance.

For any enquiries related to UTAP, you may write to UTAP@e2i.com.sg. For questions related to the application, do provide us with the following information in the email:

• Last 4 characters of your NRIC (last 3 digits and alphabet)
• Full Name (as printed on NRIC)
• Full Course Title
• Name of Training Institution
• Course Start and End dates